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HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. Before presenting a feature or advantage of a certain solution to a customer, what types of questions should you ask?

A) Questions that confirm the HP product they are seeking
B) Questions that establish the customer's attitude toward your proposals
C) Questions that uncover or create the customer's business and IT needs
D) Questions that determine competitors that the customer is considering

2. How can you find out your customer pain points?

A) by selling them the lowest cost products
B) by letting your customer talk about their current printing and/or personal systems set up
C) by sending them a HP Pain Point Fact Sheet (PPFS)
D) by getting them to log onto hppainpoint.com and answer a questionnaire

3. Your customer needs to create and edit high quality video using the 4k standard. Which interconnection supported on the HP ZBook 15 mobile workstation should you recommend?

A) Gigabit Ethernet
B) USB 3.0
C) Thunderbolt
D) USB 2.0

4. Where is the customer value in using an HP Enterprise MFP device'?

A) They are the smallest MFPs in the market, which gives the customer more space on their desktop.
B) They use the lowest priced toner cartridges
C) Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
D) They are ink-based only: therefore, they give you the lowest cost per page

5. What helps HP achieve best-in-class reliability?

A) using the HP Total Test process
B) allowing millions of customers to test HP printers when they buy them
C) resellers giving HP feedback on how reliable their printers are
D) using expensive premium and exotic materials

Solutions: