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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What are the key characteristics of ICM target customers?

A) All of the above
B) Industries where the product is often document: Financial Service. Banking and Insurance
C) Highly regulated industries
D) Industries where a lot of responsibility is given to the decisions of individual knowledge workers

2. Which of these groups are OnDemands major competitors?

A) EMC, Microsoft, Oracle
B) Oracle, SAS, Apple
C) ASG/Mobius, EMC, CA
D) C Microsoft, SAP

3. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A) 60 percent
B) 22 percent
C) 33 percent
D) 41 percent

4. What is the average cost to mail a paper statement?

A) 1-3 dollars
B) 6-9 dollars
C) 3-6 dollars
D) 9-12 dollars

Solutions: