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Apple OS X Support Essentials 10.9 Sample Questions:

1. How is the Domain Name Service (DNS) used to facilitate network naming?

A) Keychains are used to store secrets such as resource passwords, digital certificates, and encryption keys. The keychain system can also securely store Safari AutoFill information, Internet Account settings, and secure text notes.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
D) The Archive option in the Finder creates compressed zip archive files.

2. How is Quick Look able to preview so many file types?

A) During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.
B) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
C) Any application that supports Auto Save and the Finder can manage document locking.
D) Quick Look uses a number of plug-ins that give it the capability to preview documents. These plug-ins live in Quick Look folders in any Library folder on OS X.

3. The OS X Mavericks installer can be downloaded from the Mac App Store for free.

A) How do you share printers with other users?
B) How can you acquire the OS X Mavericks installer?
C) How does the OS X built-in firewall work?
D) How can you identify duplicate fonts?

4. If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.

A) False
B) True

5. What are the two primary traditional installation methods in OS X?

A) Traditional installation methods are generally categorized as either a drag-and-drop installation, where the user simply copies the application to the local system; or as an installation package, where an installer process places the items on thelocal system.
B) Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
C) The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.
D) The Archive option in the Finder creates compressed zip archive files.

Solutions: