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Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. Multiple users are unable to send or receive Instant Messages. What is causing this problem?

A) The Conversations Enabled option on the Presence Services > Messaging (REST) page is not selected.
B) Multimedia Messaging has lost synchronization with Session Manager.
C) Multimedia Messaging is in License Error Mode.
D) The maximum user threshold has been exceeded.

2. Which three options are available for the traceSBC command? (Choose three.)

A) SDP
B) SRTP
C) STUN/TURN/ICE
D) TLS Handshake
E) SIP

3. A customer is unable to send or receive IM/Multimedia messages from their Avaya IXTM Workplace for Windows Client. The following error message is displayed:
The messaging service is not currently available. What is the causing this problem?

A) The user does not have an Enhanced Multimedia Messaging license assigned.
B) The user's Multimedia Messaging account is currently suspended.
C) The Breeze cluster hosting Presence Services is currently set to Offline Mode.
D) The Breeze cluster hosting Presence Services is currently set to Deny New Service.

4. Avaya IX Workplace users are unable to connect to an Avaya Equinox Conferencing Virtual Meeting Room. Running traceSM displays the following error:
403 Forbidden Reason: "NoDefaultMCUService"
Based on the error message in the trace, what is the cause of the problem?

A) There is no Virtual Room assigned.
B) No Equinox Media Server is available.
C) No Equinox Media Server is set as a default Multipoint Control Unit (MCU).
D) There is no default Meeting Type assigned or there is no Meeting Type assigned for the Virtual Room.

5. An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.
Where in the Avaya IX Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?

A) Select Settings > Log Pack and then click on Report a Problem.
B) Select Settings > Logs and then click on Report a Problem.
C) Select Settings > Trouble Ticket and then click on Report a Problem.
D) Select Settings > Support and then click on Report a Problem.

Solutions: