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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The Mac Pro does not have sufficient RAM.
B) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
C) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
D) The hard disks do not have the correct partition scheme.

2. You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?

A) Console
B) System Information
C) Terminal
D) Logger

3. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) The customer should enable the Automatic login feature in the User & Group preferences.
D) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.

4. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) Apple Software only
B) CDs & DVDs
C) Mac App Store and CDs & DVDs
D) Mac App Store and identified developers

5. Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?

A) Mission Control
B) Location Services
C) FileVault 2
D) Gatekeeper

Solutions: