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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
B) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
C) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
D) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

2. The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

A) Suitability rules
B) Volume constraints
C) Suppression policies
D) Customer contact limits

3. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Customer segments
B) Engagement policies
C) Arbitration rules
D) Contact policy rules

4. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?

A) Change the cutoff value in the results tab of the scorecard decision component
B) Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
C) Change the cutoff value in the results tab of the scorecard model
D) Map the score value in the decision strategy to "<=200".

5. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

Solutions: