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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B) be required to create all of your own components for the display of Engagement Cloud objects
C) not be able to preview your application before you publish it
D) have to contact Oracle Support for the permission to deploy your custom DCS application

2. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after itis activated.
B) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E) Both create and update operations are available for imported records.

3. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Aggregate Service Requests.
B) Use Application Composer to include milestones on the Service Request Layout if desired.
C) Createan ESS job to Monitor Service Request Milestones.
D) Use Application Composer to configure warning emails about milestone compliance events.

4. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Themes
B) Languages
C) UI components
D) Object triggers
E) Business objects
F) Pages
G) Templates
H) Object workflows

5. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
B) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Solutions: