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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) PORTS in master.cfg
B) OPERATORS in master.cfg
C) MAXHIDSLOTS in master.cfg
D) lines configured in dgswitch.cfg

2. Which backup would contain a complete image of the system on Proactive Contact?

A) System and Calling Lists
B) Create Bootable Backup
C) Complete System
D) System Configuration Files

3. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) virtual campaign
B) record specific messaging
C) record selection criteria
D) unit work list

4. What does db_mgr script do?

A) It rolls up the daily data into monthly statistics.
B) It removes all old and outdated files from the system.
C) It copies calling lists to *.old.
D) It stops and starts the database
E) It runs a backup of the database to DVD.

5. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Editor.
B) Change the parameters and re-run the selection from Command User Interface (CUI).
C) Change the parameters and re-run the selection from Analyst.
D) Change the parameters and re-run the selection from Monitor.

Solutions: