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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

• Task management using assignment rules, presence, and work notes
• The structure of a configuration management database (CMDB) and associated configuration items
• The database structure: tables, records, and fields
• Users, groups, and roles
• Running basic reports, as well as the benefits of metrics and dashboards
• Using Flows and Workflows for process automation
• Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
• Various script types used throughout the platform
• The importance of branding, as well as how to apply it to the platform
• Populating the database using import sets
• Capturing and moving configurations between instances, using update sets
• Application navigation and user interfaces like lists and forms
• Notifications and chat
• Protecting ServiceNow instance data using Access Control rules
• Some of the major tools and features related to application development

Sample Questions

Sample Question(s) are as follows:

Which one of these applications is available to all users?

• Facilities
• Self Service
• Incident
• Change

Correct Answer: D

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

• My Groups Work
• My Groups Tasks
• My Teams Work
• My Teams Tasks

Correct Answer: B

Which one of the following is a definition for transform maps in ServiceNow?

• A map used to trigger Business Rules before the data is queued in the outbound Web Service
• A map used to add data to encrypted fields
• A map that is used to store the history of the incident records
• A map to determine relationships between fields displaying in an import Set to fields in an existing table

Correct Answer: D

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

• Related Lists
• Order Guides
• Request Types
• Variable Types

Correct Answer: C

What is the language used for scripting in ServiceNow?

• AngularJS
• JavaScript
• Jelly
• Java

Answer: C

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