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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
C) 重要なサービスのみの情報セキュリティを効果的に管理するため
D) IT スタッフの情報セキュリティを効果的に管理するため

2. IT サービス管理システムの主要な内容は何ですか?

A) チケット用のソフトウェア システム
B) チケットの記録とフォローアップのみのための体系的なプロセス
C) 主要業績評価指標 (KPI) を監視するソフトウェア システム
D) 文書化された組織および運営構造

3. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) プロセス文書を更新する時期
B) 人事部門が利用できる予算
C) 競合他社の工程管理システム
D) 自社が定める基準

4. 既知のエラーとは何ですか?

A) 対応できない問題
B) 解決された問題
C) 原因と回避策が特定された問題
D) 解決が判明している重大インシデント

5. サービス管理計画に関する ISO/EC 20000 要件とは何ですか?

A) 標準で指定された文書化された手順が含まれている必要があります
B) 組織のノウハウを一切含まないこと
C) 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。
D) 組織のサービス管理計画の範囲を含める必要があります

Solutions: