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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) False
B) True

2. In AICC reporting, what is the "longest wait time" metric?

A) The duration of the longest call handled by an agent.
B) The average time agents spend in after-call work.
C) The maximum time a caller spent in queue before being answered or abandoning.
D) The time it takes for the system to boot up.

3. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A) The network firewall.
B) The agent supervisor through the UAP.
C) The IVR application logic itself, using a counter variable.
D) The CMS reporting system.

4. What is the primary technical challenge when implementing "real-time speech analytics" for live call monitoring in AICC?

A) The inability of current speech-to-text engines to handle different accents.
B) The storage requirements for the analyzed data.
C) Integrating the analytics results with the UAP.
D) The high computational cost of processing audio streams simultaneously for sentiment analysis and keyword spotting.

5. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) The CTI server makes a direct SQL query to the CRM database.
B) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
C) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
D) The ICD engine fetches the data as part of the routing logic.

Solutions: