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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

A) " I ' ve done this before. We rarely have complications and you ' ll be fine. "
B) " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
C) " We are going to do our best. Don ' t worry about a thing. "
D) " Don ' t worry; I could do this procedure in my sleep. "

2. A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?

A) Leadership rounding
B) Bedside shift report
C) Hourly rounding
D) Whiteboard use

3. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The patient ' s attitudes about the diagnosis, care, and treatment
B) The clinician ' s personal attitudes, preferences, and personal values
C) The attitude of the patient ' s family toward the patient
D) The patient ' s attitudes, preferences, and personal values

4. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Bedside shift report
B) Hourly rounding
C) Bedside surveys
D) Leader rounding

5. Of the following process improvement methodologies, which MOST directly engages the customer in the process?

A) Experience-Based Design
B) Lean
C) Total Quality Management
D) Six Sigma

Solutions: