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IBM Information Management Front End Tools and Processes Sample Questions:

1. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) the product set information database
B) PATCH file within the patch or fix download
C) contact the engineer who created the patch
D) the README file contained in the patch/fix download

2. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Helping to design a customer solution.
B) Performs product installation at the customers' site.
C) Provides on-site knowledge transfer and hands on training.
D) Manage customer when he is complaining.

3. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) Extreme Leverage webpage
C) product support page
D) IMT Intranet home page

4. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) Lotus Notes User ID
C) IBM Intranet User ID
D) RETAIN User ID

Solutions: