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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. DRAG DROP

2. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Call Park and Pickup
B) Logical Partition
C) Swap and Cancel
D) Join Across Lines and Direct Transfer Across Lines

3. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) agents
B) PSTN gateway trunks
C) IVR ports
D) MTP resources

4. What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A) The call cannot be transferred or conferenced back to an agent.
B) Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
C) Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
D) Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

5. A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is operational.
Which of these is true?

A) The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.
B) The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
C) Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
D) Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.

Solutions: