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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
B) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
C) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

2. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Next Business Day Onsite
B) Data Migration Services
C) Configuration and Installation Services
D) Priority Services and Configuration Services

3. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

A) place an order to purchase an existing quote
B) offer installment payment terms based on customer requirements
C) track registered services
D) receive notifications of your customer's service renewal
E) register services

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Support Center
C) HP Sales Central
D) HP Cirrus

Solutions: